Shipping policy
Shipping Policy ✨
Thank you for shopping with Velylisse 💖
We are committed to providing you with a smooth and reliable shopping experience.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or high-demand periods.
Shipping Time
Estimated shipping times may vary depending on your location:
• Canada: 7–15 business days
• United States: 7–15 business days
• International Orders: 10–25 business days
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout depending on the destination and shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery status.
Delays
Velylisse is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside of our control.
Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you experience any issues with your delivery, please contact the shipping carrier directly.
Customs & Import Fees
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.
Contact Us
If you have any questions regarding shipping, please contact us at:
📧 velylisse.shop@gmail.com